Associate Manager, Customer Programs Job (Irvine, CA, US)

Taco Bell, a part of Yum! Brands, has been repeatedly named the Best Place to Work in Orange County. We have high standards for ourselves; Yum commits to consistently deliver 10% EPS growth each year. Our success comes from the belief that our people's capabilities are our greatest asset, and investing in you is our top priority.

Yum! Brands, Inc. is the world's largest restaurant company with more than 38,000 restaurants in over 100 countries and territories and more than 850,000 employees worldwide. We are the leading restaurant retailer in many emerging markets. Our restaurant brands -- KFC, Pizza Hut and Taco Bell -- are the global leaders of the chicken, pizza and Mexican-style food categories respectively.

The Associate Manager, Customer Programs will Strategically Innovate and Analyze Customer Satisfaction Programs to Deliver Insights that Drive Action, and elevate Taco Bell Operations to deliver an industry-leading, World Class Customer Experience

KEY RESPONSIBILITIES

- Innovate and Analyze Customer Programs -Customer Survey & Customer Comment Program
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- Derive and Communicate Actionable Insights to System (Executive Team to Restaurant Level)
- Lead Vendor Relationship Management
- Innovate to ensure Programs are Industry-Leading/Cutting Edge
- Evolve Customer Programs Dashboard (System-wide Reporting Website) to Best-in-Class
- Develop future leaders for the Restaurant Excellence and/or the overall Taco Bell team
- Embody and promote Culture that breeds Trust and instills Value that drives Performance

SKILLS REQUIRED

- Big Thinker with Analytical, Intellectually Curious mindset
- Strong Collaboration and Influence Skills (cross-functional, peer, leaders)
- Strong Communications Skills (verbal, written and presentation)
- Leader, people grower, and culture driver
- Thrive in a high-energy, fast-paced environment that requires strong multi-tasking ability