Analyst, Customer Programs and Brand Measures Job (Irvine, CA, US)

Taco Bell, a part of Yum! Brands, has been repeatedly named as one of the Best Places to Work in Orange County. We have high standards for ourselves; Yum commits to consistently deliver 10% EPS growth each year. Our success comes from the belief that our people's capabilities are our greatest asset, and investing in you is our top priority.

Yum! Brands, Inc. is the world's largest restaurant company with more than 38,000 restaurants in over 100 countries and territories and more than 850,000 employees worldwide. We are the leading restaurant retailer in many emerging markets. Our restaurant brands -- KFC, Pizza Hut and Taco Bell -- are the global leaders of the chicken, pizza and Mexican-style food categories respectively.

Job Description:

Focused on elevating the Taco Bell Customer Experience to World Class levels, the Customer Programs and Brand Measures Team designs, implements, and provides insights and recommendations based on learnings from Taco Bell’s Customer Experience Programs/Outlets such as:

- Voice of Customer (Customer Survey)
- CORE, a 3rd Party standards and compliance assessment
- 1-800 Customer Hotline
- Social Media

The primary focus will be reporting and insights related to the CORE program for presentation to the Executive Team and distribution to Above Restaurant Leaders and Franchisees. Success in this role provides growth opportunity both within the team and more broadly within the Restaurant Excellence department, or other (eg. Finance) departments.

Job Responsibilities:

- Provide detail and summary reporting on overall performance, trends, and correlations to business initiatives and results
- Assist in developing recommendations to evolve CORE program and/or operating processes
- Assist in evolving Field (Restaurant & Above Restaurant) reporting to enhance user experience and understanding
- Provide support for reporting questions/requests from Field
- Periodically work with internal IT team to ensure data accuracy