QA Manager Job (Irvine, CA, US)

Taco Bell, a part of Yum! Brands, has been repeatedly named as one of the Best Places to Work in Orange County. We have high standards for ourselves; Yum commits to consistently deliver 10% EPS growth each year. Our success comes from the belief that our people's capabilities are our greatest asset, and investing in you is our top priority.

Yum! Brands, Inc. is the world's largest restaurant company with more than 38,000 restaurants in over 100 countries and territories and more than 850,000 employees worldwide. We are the leading restaurant retailer in many emerging markets. Our restaurant brands -- KFC, Pizza Hut and Taco Bell -- are the global leaders of the chicken, pizza and Mexican-style food categories respectively.

Position Overview:

Lead and grow a high performing Quality Assurance team delivering and supporting restaurant-ready technology solutions in 6,500 US restaurants. This leader will be part of a dynamic team responsible for defining the QA strategies supporting our Front of House systems including POS and Mobile technologies.

The role requires strong communication skills for collaboration across IT and brand functions to ensure quality of our restaurant technologies. This role requires strategic thinking and planning to provide leadership and expertise throughout the development lifecycle. This individual must have a proven track record of success leading a functional and technical QA team as part of an agile (scrum) organization, with a strong sense of quality ownership. The manager will drive action and deliver outstanding results by providing coaching, direction, mentorship and recognition to the QA team members.

Job Responsibilities:

· Develop and drive a QA strategy for Front of House restaurant and Digital technologies. Take a hands-on approach to implement the strategy

· Lead efforts to develop, document, and implement applicable QA processes and procedures to provide more effective quality methods within the group in support of providing quality products

· Accountable for the teams successful delivery of restaurant-ready technical solutions

· Gain efficiencies by operating with a continuous improvement mindset

· Review, develop and follow testing processes based on industry and ITIL best practices

· Provide leadership to the Front of House QA team including hiring, developing, coaching, performance evaluations, and goal setting

· Attract and develop top retail technology talent

· Create an environment fostering personal and professional growth

· Develop and implement testing, procedures and processes

· Collaborate with other departments and vendor partners on testing processes and services

· Provide visibility to work in progress and manage issues using established communication methods for franchisees, business and technical leaders and vendor partners

· Demonstrated leadership capability

· Minimum 7 years of QA/Testing experience with at least 2 in a management role

· Relevant experience in the Retail industry

· Quality Assurance automation and performance testing know-how

· Experience with offshore resource model

· Demonstrated experience testing POS, web, mobile technologies, and SaaS applications

· Experience implementing reporting strategies utilizing industry standard QA metrics

· ITIL ITSM experience preferred

· Strong customer service, communication and organizational skills

· Self-motivated and willing to "do what it takes" to get the job done

· Strong problem solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members

· A Bachelors degree with a major in Information Technology, Computer Science, or Engineering, or related field or equivalent experience.